Privacy Policy

Introduction

Tachyon ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our game save file synchronization service (the "Service").

This Privacy Policy applies to all users of Tachyon, whether you're using our desktop application, web interface, or any other services we provide. By using Tachyon, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account with Tachyon, we collect certain personal information to provide our services:

• Account Information: Your email address, username, and account credentials necessary for authentication and account management
• Profile Data: Any optional profile information you choose to provide

Game Data

To provide our core synchronization services, we collect and process:

• Game Save Files: The actual save file data from your games, which we store securely in the cloud to enable synchronization across your devices
• Game Detection Information: Data about installed games on your system, including game titles, installation paths, and save file locations to enable automatic detection
• Timeline Data: Information about your different gameplay timelines, including timeline names, creation dates, and associated save states
• Sync Metadata: Information about when saves were created, modified, or synced, which devices they came from, and sync history

Technical Information

We automatically collect certain technical information to improve our service and ensure security:

• Device Information: Operating system, hardware specifications, and device identifiers
• Usage Analytics: How you interact with our service, including feature usage, sync frequency, error logs, and performance metrics
• Log Data: Server logs, IP addresses, browser type, and access times for security and troubleshooting purposes

Cookies and Tracking Technologies

Our website and service use various tracking technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality, authentication, and security
• Analytics Cookies: Help us understand how users interact with our website and service to improve performance
• Preference Cookies: Remember your settings and preferences for a better user experience
• Third-Party Analytics: We may use services to analyze website traffic and usage patterns

You can control cookie settings through your browser preferences, though disabling essential cookies may affect service functionality.

How We Use Your Information

Service Provision

We use your information primarily to provide and improve our save file synchronization service:

• Synchronize your game saves across multiple devices
• Provide timeline and backup functionality for your game progress
• Automatically detect and configure supported games
• Resolve sync conflicts and maintain data integrity
• Provide customer support and technical assistance

Service Improvement

We analyze usage patterns and technical data to enhance our service:

• Monitor service performance and reliability
• Identify and fix bugs or technical issues
• Develop new features and improve existing functionality
• Optimize compatibility with games and platforms

Communication

We may use your contact information to:

• Send important service updates and security notifications
• Provide customer support responses
• Share information about new features or changes to our service
• Send occasional marketing communications (which you can opt out of at any time)

Data Storage and Security

We take the security and protection of your data seriously. Your save files and personal information are stored using industry-standard security practices:

• Secure Transmission: All data is transmitted over encrypted connections (HTTPS/TLS)
• Cloud Storage: We use reputable cloud storage providers with robust security measures and compliance certifications
• Access Controls: Strict access controls ensure only authorized personnel can access your data, and only when necessary for service provision or support
• Monitoring: We continuously monitor our systems for security threats and vulnerabilities
• Regular Audits: We conduct regular security reviews and audits of our practices and systems

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry best practices.

Data Breach Notification

In the unlikely event of a data breach that may affect your personal information or save files, we are committed to transparency and prompt notification:

• Immediate Response: We will investigate and contain any security incident as quickly as possible
• User Notification: We will notify affected users within 72 hours of discovering a breach that poses a risk to your data
• Regulatory Notification: We will comply with all applicable data breach notification laws and regulations
• Clear Communication: Notifications will include what happened, what information was involved, what we're doing about it, and what you can do to protect yourself
• Ongoing Updates: We will provide updates as our investigation progresses and additional information becomes available

Breach notifications will be sent via email to your registered address and posted prominently on our website and service interface.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, such as:

• Cloud storage and hosting providers
• Analytics and monitoring services
• Customer support platforms

These providers are contractually bound to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

• Court orders or subpoenas
• Law enforcement requests
• Compliance with applicable laws and regulations
• Protection of our rights, property, or safety, or that of our users or the public

Your Rights and Choices

You have several rights regarding your personal information and how we use it:

Access and Portability

• Access: You can request a copy of all personal information we have about you
• Export: You can export your save files and data at any time through our service interface
• Portability: Your save files remain in standard formats that can be used outside our service

Control and Deletion

• Account Deletion: You can delete your account and all associated data at any time
• Data Correction: You can request corrections to any inaccurate personal information
• Selective Deletion: You can delete specific save files or timelines while keeping others

Communication Preferences

• Marketing Opt-out: You can unsubscribe from marketing communications while still receiving service updates
• Notification Settings: You can control what types of notifications you receive

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

• Active Accounts: We retain your data while your account is active and you're using our service
• Inactive Accounts: We may delete accounts that have been inactive for an extended period (typically 2 years) after providing reasonable notice
• Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes such as fraud prevention
• Deleted Accounts: When you delete your account, we remove your personal data, though some anonymized analytics data may be retained

International Data Transfers

Tachyon operates globally, and your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or through our service interface
• For material changes, provide advance notice and obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.